We want you to love what you ordered.
Here's how we handle returns, exchanges, and refunds at VibeCrave.
Our Policy Window
You have 30 days from the date of delivery to request a return or refund.
Made-to-Order Items
Every VibeCrave item is printed on demand, just for you. Because of this, we're unable to accept returns or exchanges due to a change of mind — including sizing choices or design preferences. We encourage you to double-check the size guide before ordering!
When We'll Make It Right
If your order arrives damaged, defective, or incorrect, we've got you covered. Just contact us within 30 days of delivery at vibecrave.shop@gmail.com with:
- Your order number
- A photo of the issue
We'll send a replacement or full refund — your choice. No need to return the item.
Return Conditions
If a return is approved, items must be:
- Unworn and unwashed
- In original condition with tags attached
- Free from odors, stains, or damage
Return Shipping
Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or we sent the wrong item — in which case we'll cover it.
Questions?
Reach out at vibecrave.shop@gmail.com and we'll sort it out.